Privacy Policy
GetMedicalAlert provides information related to medical identification products (“Product”), GetMedicalAlert website(s) (collectively, “Website”), and services provided by GetMedicalAlert, including subscription services (collectively, “Services”) (collectively, the Website and Services are referred to as the “Platform”) are provided by GetMedicalAlert Foundation International, a 501 (c) (3) nonprofit organization (“GetMedicalAlert”, “us”, “we”). We recognize that you, as a user of the Product and/or Platform, a donor, a member of our mailing lists, or another supporter of GetMedicalAlert (“you”) may be concerned about the information you provide to us, online or otherwise, and how we treat that information. This Privacy Policy addresses those concerns.
UNLESS OTHERWISE DEFINED IN THIS PRIVACY POLICY, TERMS USED IN THIS PRIVACY POLICY HAVE THE SAME MEANINGS AS IN THE GetMedicalAlert TERMS AND CONDITIONS.
Donors
All information concerning donors or prospective donors, including their names, addresses, and telephone numbers, the names of their beneficiaries, and the amounts of their gifts, shall be kept strictly confidential by GetMedicalAlert, its staff, and volunteers unless permission is obtained from donors to release such information. GetMedicalAlert will not sell, rent, or trade our donors’ names, postal addresses, email addresses, or phone numbers with any other entity.
Overview of GetMedicalAlert Services
As further described in GetMedicalAlert materials, a principal purpose of the Product and related Services is to provide information about users of the Product and Services to first responders, health care personnel, and related others in the event of an emergency.
The Product includes GetMedicalAlert’s toll-free number where GetMedicalAlert’s emergency response team is available 24/7 to provide information to such first responders, health care personnel, and others. To help get the aid you need in an emergency situation, you may also call 911 through your phone, or from any phone number you have shared with GetMedicalAlert, and when the phone number that contacted 911 matches any of the phone numbers you have shared with GetMedicalAlert, where available, or when someone provides the GetMedicalAlert identification number to the 911 dispatcher, GetMedicalAlert will share your information with the 911 dispatcher.
The information we share with the 911 dispatcher is your name and the gender that you have provided to GetMedicalAlert, as well as a calculated age based on the date of birth you have provided to GetMedicalAlert. When sharing your information with the 911 dispatcher, we will also pass along your information to RapidSOS, which provides a technology platform that enables data sharing from GetMedicalAlert to 911 dispatchers.
RapidSOS’s emergency platform will only transmit the GetMedicalAlert data to 911 dispatchers in the United States. In order to protect you, GetMedicalAlert and RapidSOS may retain information about the times when the 911 dispatcher received your information. Any summary of such 911 access information that GetMedicalAlert or RapidSOS keeps will be de-identified so that it does not contain any information that can be linked to you.
GetMedicalAlert and RapidSOS will never record or listen to your or any 911 calls or make a transcript of such calls. However, all calls, emails, and other communications between you and GetMedicalAlert may be recorded.
Information Collected by the GetMedicalAlert Platform
GetMedicalAlert principally gathers personally identifiable information, such as names, addresses, zip/postal codes, and email addresses, when voluntarily submitted by you. For example, personally identifiable information may be collected to process membership applications, profile updates, and Product orders; to respond to a stated desire to apply for a position; to volunteer time to GetMedicalAlert; to donate online; or to sign up to be part of a GetMedicalAlert mailing list.
This information is available to GetMedicalAlert and other service providers involved in the operation of the Product and Platform. GetMedicalAlert requires that all third-party service providers hold personal information in strict confidence.
Additionally, as with most other Internet sites, our Website automatically logs headers your browser sends us and connection information, such as IP address, user-agent string, referring URL, and dates/times of access. We use the information we record to help diagnose problems with our server and to improve the content of our website.
Opt-out Policy
If you supply us with your postal address, email address, or phone number, you may receive periodic communications from us with information on our programs and services. If you do not want to receive postal mail, email, or phone calls from us in the future, please let us know by sending your request via email.
Choosing to exercise this anonymous marketing opt-out will not affect any of your preferences or the choices provided to you as a registered user of GetMedicalAlert. Please call GetMedicalAlert at +1 (800) 334-1497 between the hours of 8:00 am and 7:00 pm PDT Monday through Friday to change your preferences or choices regarding its use of your information.
Please note that you cannot unsubscribe from transactional communications. This includes email or direct mail pertaining to product orders, transaction receipts, invoices, payments, or other issues regarding your GetMedicalAlert membership.
Exceptions to Opt-out Policy
GetMedicalAlert may disclose personal information if compelled by law or a regulatory authority. In addition, we may need to disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interfering with GetMedicalAlert’s rights or property, GetMedicalAlert’s members, supporters, or others.
Protecting Credit Card Information
Protecting your credit card information is of the utmost importance to GetMedicalAlert. GetMedicalAlert’s site has security measures in place to protect the loss, misuse, and alteration of information under our control. We use encryption technology that reflects industry-standard security protocols.
Credit card numbers are not stored on any GetMedicalAlert servers. In GetMedicalAlert’s software applications, credit card numbers are replaced with reference tokens that are used to process future transactions. GetMedicalAlert staff cannot access your credit card information at any time.
How We Use “Cookies”
GetMedicalAlert uses cookies to improve users’ online experience, track and personalize use of the Platform, and for research and marketing purposes. Users may disable cookies through their browser settings.
How We Use Information
We use collected information to provide and improve GetMedicalAlert products and services, operate the Platform, personalize experiences, comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.
As we continue to develop our business, information about users of our Platform may be transferred as part of a merger, acquisition, or sale of assets.
Personal Information & GDPR
The GetMedicalAlert Platform is made available from the United States and provides services only to U.S. residents. If you submit personal information, you consent to its use and transfer to the United States as described in this Privacy Policy.
GetMedicalAlert’s lawful basis for processing personal information is its legitimate interest in fulfilling its mission to save and protect lives.
Links to Third-party Sites
This Privacy Policy applies only to GetMedicalAlert. We are not responsible for third-party privacy practices.
Information Collected by Third Parties
Third-party vendors may collect data on our behalf for analytics, promotions, and service improvement, including Google Analytics.
California Privacy Disclosure
California residents may request disclosure information under California law once per year.
Children’s Privacy
GetMedicalAlert does not knowingly collect information from children under 13.
Changes to Privacy Policy
GetMedicalAlert may revise this Privacy Policy at any time.
Last updated: April 14, 2021
Contact Us
If you have any questions about this Privacy Policy, please contact:
Email: info@getmedicalalert.com
By using GetMedicalAlert’s Product and Platform, you signify your agreement to this Privacy Policy.